Our wholesale pricing is offered only to qualified retailers and distributors. If you are interested in our products, please submit your Reseller ID# or Copy of Reseller Certificate to firstname.lastname@example.org
• Re-order: $100
• Fee: $10 for all orders below the minimum specified above
• Refused Shipment: 25% restocking fee plus shipping charges, no exception.
• Mixed or split pack are not allowed.
We are unable to ship to postal box. UPS Ground method is used to ship all orders unless requested by buyer to ship by other methods, such as express. No C.O.D. shipping.
Orders ship within forty-eight hours of receipt of the purchase order. If for any reason we are unable to ship within two working days, we will notify you of the anticipated delay.
DAMAGES AND RETURNS
Although we make every effort to deliver your order in excellent condition, damages and defects may occur that are out of control. All claims must be made within 5 business days after the receipt of shipment. No returned merchandise will be accepted for credit without authorization from Novo International LLC. Items returned must be in saleable condition and must be in their original packaging. All undamaged returns are subject to 25% restocking charge, plus freight. No refunds are made for damaged or defective merchandise. We will make a reasonable effort to replacement or provide credit only. Any refused shipment is subject to a 25% restocking fee plus freight charges.
Novo International LLC
ARUM TEA ORGANIC
Tel (415) 939 2075
Fax (425) 732 1822